How can we help?

Use the website locations page for each store's address, phone and opening information. Holidays, maintenance or special events may change hours, so check again before leaving.

For a normal visit, you can usually come directly. For groups, holidays, weekend peaks or special seating needs, call the store in advance.

Lunch, dinner and weekends may have waiting time. The store will arrange tables based on the situation; if you are in a hurry, avoid peak times or call ahead.

Use the store address in a map app for parking and public transport. For pickup, follow the information shown by the website, store or platform.

Most locations work for friends, families and small groups. For children, strollers or larger groups, contact the store in advance so staff can plan seating.

The website shows the main menu. Stores and delivery platforms show what is currently available; menu and availability may vary by location, time or channel.

Pan-fried dumplings, baozi, rice meals, crispy chicken, snacks and drinks are good starting points. Recommendations may change by store and season; staff can help.

The menu shows main allergens when available, but cross-contact can happen in the kitchen. For serious allergies, tell staff before ordering.

Some dishes can fit vegetarian, mild or child-friendly needs. For vegan or strict dietary requirements, check first because sauces, seasonings or preparation areas may not fully fit.

You can add notes when ordering. The store will try to help, but standardized or pre-prepared dishes may not be fully adjustable.

Follow the store flow: cashier, kiosk or staff support. If you want to use Club, coupons or a physical card, show them before payment.

Arrive at the shown time and have the order number, phone number or platform details ready. Tell staff you are collecting a pickup order.

For Glovo, Guagua or other platforms, check status, delivery and refund progress inside the platform used to order.

If preparation has not started, contact the store or platform quickly. Once preparation starts, changes or cancellation cannot be guaranteed.

Contact the store or platform as soon as possible and keep the order number and photos. Platform orders usually need to be reported inside the app first; the store can help check preparation and handoff.

In store, cash and common card or electronic payments are usually accepted. For platform orders, payment methods are those shown by the platform.

For in-store orders, ask staff at checkout. For platform orders, use the platform's receipt or invoice section.

Timing depends on payment method, bank and platform. After a refund is confirmed, the actual credit may still take some processing time.

If preparation has not started, store or platform rules apply. If preparation has started, cancellation or a full refund may not be available.

Keep payment proof, order number or coupon code and contact the store or write from this page. Staff will check cashier records.

Register from the Club page with your name, email, phone number and birthday. After joining, you can access the member center with an email code.

The code confirms it is you and reduces forgotten-password issues. It protects your points, coupons and order history.

Your phone helps the store confirm your profile if you forget your QR, change device or link a physical card. It also helps recognize orders from the same guest.

Before paying, open the QR in the member center or show a linked physical card. Only after scanning can the order be connected correctly to your profile.

Ask staff to search by email, phone or card number. For privacy, they may ask you to confirm some information.

Contact the store or write from this page. The old card can be disabled and a new card can be linked to your account.

In general, every 1 euro of eligible spend gives 1 point. Some items, activities, platform orders or refunded orders may be handled differently.

In-store purchases are usually recorded after payment. If syncing is slow, wait a few minutes and refresh the member center.

The wallet or points page shows when points were added or removed, with linked order or reason.

Points come from eligible spend. If an order is refunded, cancelled or corrected, related points are adjusted.

Show your member QR, physical card or coupon code before payment. Once validated, coupon status is updated.

Not always. Each coupon has its own conditions; when other promotions are active, the cashier system result is the reference.

If available, birthday perks, survey rewards or referral rewards appear in the member center, coupons or point history. The rules shown on the page apply.

Third-party platform orders usually do not generate GiaoGiao Club points. They can help build order history, but they are not direct Club purchases.

For delivery delays, refunds, platform promotions or platform charges, open the request in the platform first. The store can help check preparation and handoff status.

If the phone number matches, the system may help organize history for the same guest. This does not mean automatic points or marketing consent.

For delivery, platform payments, platform promotions and refund entry points, use the platform. For preparation, wrong items or missing items, GiaoGiao can help check.

They decide whether we can send Club activities, offers or reminders through that channel. Some necessary account security messages are not marketing.

Manage consent in the member center or write from this page. Turning off marketing does not block necessary account and security messages.

Request the change through the member center when available or by email. To protect your account, important changes may require identity confirmation.

Write from this page with the email or phone linked to your profile. We will handle access, correction or deletion requests according to the privacy policy.

You can write to info@giaogiao.it. We reply as soon as possible; order, refund, member data or platform checks may take longer.